Privacy Policy

We take your privacy seriously.
This policy explains, in plain English, how we collect, use, and protect your information under the Privacy Act 2020 and the Code of Professional Conduct for Financial Advice Services.

We only collect information we need to give you good financial advice or complete the services you ask for—such as:

• Your name, contact details, date of birth, and IRD number
• Employment and income details
• Information about your insurance, KiwiSaver, or investments
• Copies of ID and documents we’re legally required to hold

We usually collect this directly from you, by form, email, call, or text, but sometimes from your employer (for group schemes) or the product provider you already deal with.

We use your information to:

• Provide advice and recommendations tailored to you
• Arrange and manage insurance, KiwiSaver, or investment products
• Handle claims or transfers (including Trans-Tasman Portability requests)
• Meet legal, tax, and compliance obligations
• Keep in touch by email, phone, or text message
• Send optional education or update material (you can opt out anytime)

We do not sell or rent your information to anyone.

If you give us your mobile number, you agree we can contact you by SMS for service updates, appointment reminders, or quick follow-ups.
We will never ask for passwords, banking, or payment details by text.

We only share your details when needed to deliver our service—such as with:

• Insurers, fund managers, or KiwiSaver providers you choose to work with
• Our compliance auditors or external support partners under confidentiality
• Government agencies when required by law (e.g. IRD or FMA)
• Your employer, if you’re part of a workplace scheme and have consented

Trans-Tasman Portability (TTP)

The only time your information leaves New Zealand is when you authorise us to help move your Australian superannuation to KiwiSaver.
In that case:

• It goes only to the relevant Australian super provider,
• Sent securely and with your written consent, and
• Covered by the Australian Privacy Act 1988, which offers similar protection to New Zealand’s law.

Your information is stored in secure, cloud-based systems with restricted access, encryption, and regular monitoring.
Only authorised team members can access it, and only for legitimate business reasons.

We keep client records for at least seven years after advice is given or the relationship ends, unless the law requires longer.
Enquiry and marketing records are deleted after about 12 months of inactivity.

You can:

• Ask for a copy of any information we hold about you
• Ask us to correct or update your information

Email [email protected] or call 0800 894 688 and we’ll respond as soon as we can (we may need to verify your identity).

If a privacy breach occurs, we will:

1. Contain it and assess what happened
2. Decide if it’s likely to cause serious harm
3. Tell you and the Privacy Commissioner as soon as possible (normally within 72 hours if serious)
4. Review what went wrong and improve our processes

Please contact us first:
Email: [email protected] Phone: 0800 894 688

If you’re not satisfied, you can contact the Office of the Privacy Commissioner:
www.privacy.org.nz 0800 803 909

Super-Advice New Zealand Ltd (FSP556926) — Licensed Financial Advice Provider under the Financial Markets Conduct Act 2013.
PO Box 1120, Pukekohe 2340  super-advice.co.nz  0800 894 688